Steakhouse was delicious and a great experience. Margaritaville could use some customer service training with a few of their host staff but our server was great. Overall, the food was great at both places. It was literally painful to wash hands, try to brush your teeth, anything! The water pressure was way too high! Otherwise, the room is beautiful! Dining: We ate margaritaville and the steakhouse. My one small complaint was the water pressure in the bathroom sink. Loved the couch by the windows and the seating in front of the bed. Hotel Room: hotel Room is very, very nice. Didn’t even have to deal with the front desk at all. I have one caution for anyone considering staying here - the hallways at casino resorts can be rather noisy at night, due to the number of people coming and going from the casino at all hours.…Ĭontactless check in: Great experience. The servers in the pool area are friendly and attentive. My only complaint is that there are not enough umbrellas. Beach towels are furnished as is iced bottled water. I had the stacked cheese enchiladas and they were absolutely delicious! As was the pot roast which my daughter enjoyed. Our room was on the 24th floor and it was immaculately clean. No where was I aware of people smoking, and I am very sensitive to cigarette smoke. I found the cleaning/disinfecting protocols here to be excellent everywhere were employees cleaning and the policies in place help to keep people safe.

In this age of COVID precautions, I was a little leery of staying anywhere away from home. Hilton Tulum Riviera Maya All-Inclusive Resort.

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